Your Privacy,
Protected.

Welcome to BoolaBird. We operate a mobile application and web platform (the "Service") that connects households, businesses, and institutions with a network of eco-friendly waste collectors — our "Green Warriors" — across Ghana.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

By accessing or using BoolaBird, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

We use collected information only for legitimate, specified, and lawful purposes:

• Service Delivery: Creating and managing your account and authenticating your identity.
• Matching & Dispatch: Connecting waste-disposal requests with available Green Warriors based on location and availability.
• Payments: Processing payments, disbursing earnings, and maintaining transaction records.
• Communications: Booking confirmations, collection reminders, job alerts, and Service updates via SMS, email, or push notification.
• Product Improvement: Improving app performance, debugging errors, and developing new features through aggregated analytics.
• Safety & Security: Detecting, investigating, and preventing fraudulent or unauthorised activity.
• Environmental Reporting: Calculating and reporting environmental impact metrics — waste collected, CO₂ equivalent diverted.

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Performance of a Contract — processing necessary to deliver the Service you have requested.
• Legitimate Interests — improving our platform, preventing fraud, and ensuring network safety.
• Legal Obligation — complying with Ghanaian law and responding to regulatory requirements.
• Consent — where we specifically request your permission, such as background location access or marketing communications.

Accurate location data is central to BoolaBird's operations. Here is how it is handled:

• Foreground Location is required whenever you use the app to place a pickup request or accept a job.
• Background Location (Android only) may be requested for Green Warriors during active jobs. You may revoke this permission in device settings; doing so may limit Service functionality.
• Location data is retained in identifiable form only for the duration of the transaction, then anonymised and aggregated for route optimisation and environmental reporting after 90 days.

We retain your personal data for as long as your account is active or as needed to provide the Service:

• Account & profile data: Duration of your account plus 12 months after deactivation.
• Transaction records: 7 years in compliance with Ghanaian tax and financial regulations.
• Location history: Anonymised after 90 days from job completion.
• Support communications: Retained for 3 years.

You may request deletion of your account at any time. Certain data may be retained beyond this period where required by law.

We implement industry-standard technical and organisational measures to protect your information:

• Transport Layer Security (TLS 1.2+) for all data in transit.
• Encryption at rest for sensitive fields including payment details and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of our infrastructure.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and log out of shared devices.

Under the Ghana Data Protection Act 2012 (Act 843), you have the following rights:

To exercise any of these rights, email privacy@boolabird.com. We will respond within 30 calendar days. Identity verification may be required.

The BoolaBird Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us with personal information, please contact us immediately at privacy@boolabird.com and we will take steps to delete that information promptly.

The Service may contain links to third-party websites, social media platforms, or partner services. This Privacy Policy applies only to BoolaBird's platform. We have no control over, and assume no responsibility for, the privacy practices of third-party sites. We encourage you to review their privacy policies before engaging with them.

BoolaBird is based in Ghana and primarily operates within Ghana. Certain third-party service providers — such as cloud infrastructure providers — may process your data outside Ghana. Where such transfers occur, we ensure appropriate safeguards are in place, including contractual data protection clauses consistent with the Ghana Data Protection Act 2012 (Act 843).

Our web platform uses cookies and similar tracking technologies to remember your preferences, maintain session state, and gather aggregated analytics. You may control cookie settings through your browser; disabling certain cookies may affect platform functionality.

Our mobile app does not use browser cookies but may use equivalent mobile analytics SDKs to measure app performance and usage patterns.

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Post the updated policy in the app and on our website with a revised effective date.
• Send an in-app notification or email at least 14 days before material changes take effect.

Continued use of the Service after the effective date constitutes acceptance of the revised Privacy Policy.